Condo advice: Developer is not strata’s warranty provider

Warranty documents will provide details on how you file a warranty claim, the format you must use, where to send your claims and methods of delivery.

Dear Tony: Our strata corporation is three years into its warranty and as instructed we have been providing claims information to our property manager and developer.

We assumed these were valid claims because of warranty and we were instructed by the developer to notify of them with everything as they instructed us. To quote the developer’s representative: “for the first two years, file everything with us if you have any deficiencies or defects under your warranty.”

We are now a very confused and frustrated strata council. There have been numerous problems with our elevators and mechanical systems, our computerized hot water system is not functioning, and we have issues with several window systems on the south side of the building.

We contacted the developer

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